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Why use Touchscreen check-in for your business?

Touchscreen check-in kioks
This is a Guest Blog Post by
Chloe Canella

As a business owner, you're always looking for ways to improve the customer experience and increase efficiency. Touchscreen check-in is a great solution for both of these goals.

What is a touchscreen check-in kiosk?

touchscreen check-in kiosk

A touchscreen check-in kiosk is a self-service machine that your customers can use to check into your place of business. This can be used instead of traditional check-in methods, such as paper forms or verbal confirmation with a staff member. It's a fast and convenient way for your customers to alert their presence confidently and without waiting in a long line. This can save time and improve customer satisfaction.

How does touchscreen check-in work?

When your customers arrive at your business, they can use a touchscreen check-in kiosk to enter their personal information. This information can include their name, phone number, and the reason for their visit. Once this information is entered, the touchscreen check-in kiosk can print out a ticket for them to hold or a badge for them to wear.  This ticket/badge could have their name and check-in time. An additional alternative is to completely go paperless and forego delivering badges.

The touchscreen check-in kiosk can also be used to track each customer's visit, enabling you to measure metrics like visitor volume by the hour and wait time. This information can be used to improve your customer service and target your marketing efforts.

check-in badge

Why implement a check-in system?

If you aim to take your business's success up a notch, consider adding a touchscreen check-in! This feature will give your employees more free time, enhance customer satisfaction and assist in monitoring visits. Touchscreen check-in is the perfect addition for improving your services - it offers convenience and allows for improved productivity with minimal effort on your part.

Saving time.

One of the biggest benefits of touchscreen check-in is that it can save you time. Checking in customers manually can be time-consuming, especially during busy periods. With touchscreen check-in, customers can check themselves in quickly and easily. This can free your staff to focus on other tasks, such as customer service.

Improving customer satisfaction

Another benefit of touchscreen check-in is that it can improve customer satisfaction. Customers appreciate being able to check in quickly and easily without waiting in line. This convenience can lead to improved customer satisfaction and loyalty.

Moreover, customers also benefit from not having to enter the same information multiple times as they check-in. With a touchscreen system, all customer data can be stored securely and re-used with each successive check-in. This technology helps eliminate errors and inaccuracies, which can further contribute to improved customer satisfaction.  Finally, when implemented correctly, touchscreen systems can reduce wait times significantly while still providing an enjoyable customer experience - leading to even more satisfied customers!  As such, there are many ways in which touchscreen check-in systems can help improve customer satisfaction.  

Tracking visits

Touchscreen check-in can also help you to track your customers' visits. This information can be used to improve your customer service and target your marketing efforts. For example, if you notice that a particular customer always visits during the weekdays, you could send them targeted promotions for weekday visits.

Impress visitors with a modern check-in process.

A touchscreen check-in kiosk can make a great impression on your visitors. It shows that you are up-to-date with the latest technology and are committed to providing a convenient and easy check-in experience. This can make your business stand out from the competition.

modern check-in process


Beyond industry-standard privacy guidance like GDPR, safeguarding the data of your visitors is an integral part of any secure business. A paper visitor logbook can be vulnerable to identity theft if it's misplaced or stolen by someone with malicious intent, so investing in a digital visitor management system is key to risk mitigation. All information taken through the system will automatically be securely stored in the system or in the cloud for safety measures and convenience.

Reduce staffing cost

By automating manual processes and streamlining the customer experience, businesses can save on personnel costs while simultaneously increasing customer satisfaction. Additionally, customers can self-check-in without needing assistance from staff members, enabling employees to allocate their time towards more critical tasks such as sales or client support.


Touchscreen check-in is also more eco-friendly than paper visitor logbooks. If you are looking to reduce your business's impact on the environment, touchscreen check-in is a great option to consider. Embracing touchscreen check-in systems is an easy way to decrease your business's carbon footprint. By selecting energy-efficient, low-power devices, you can enjoy the benefits of green computing that will also save money in the long run. If you're eager to discover more about green computing, be sure to check out our article delving into the role of software in creating eco-friendly digital signage.

As you can see, there are many benefits to using touchscreen check-in for your business. This approach to check-in can save you time, improve customer satisfaction, and help you track visits. It can also impress visitors with a modern check-in process and reduce the costs associated with paper and printing. If you want to improve your business, touchscreen check-in is a great option to consider.

How to create the best visitor check-in app

visitor check-in app

When it comes to touchscreen check-in, there are a few things you need to keep in mind to create the best experience for your visitors.

Make sure the touchscreen user interface is intuitive

The touchscreen should be easy to use so visitors can quickly check-in. The touchscreen should be placed in a visible and convenient location. When building the app, you should also consider accessibility: be careful with color, color contrast, and font sizes, for example. Ensure the touchscreen is placed in an accessible location for all visitors.

Choose the best hardware and software for your needs

There are a variety of hardware and software options available for touchscreen check-in. You should choose the best option for your business needs. Consider factors such as cost, ease of use, and features when deciding. For example, if you want to track visits, choose a system that offers analytics.

Need help selecting the ideal interactive kiosk for your business? Make sure to read our blog post about the five key factors you should consider before choosing an interactive kiosk.

Get training for your staff

Ensure your staff is properly trained to use the touchscreen check-in system. They should be able to help visitors with questions or problems.  Training your staff will help to ensure a smooth and efficient check-in process.

Ensure all data is stored securely

All data collected through touchscreen check-in should be stored securely. This includes personal information, such as names and contact details. You should also consider using a visitor management system that satisfies GDPR (or similar) guidelines.


Touchscreen check-in systems must be properly maintained to ensure the safety of their users and keep them functioning optimally. For starters, it is important to regularly clean and sanitize the touchscreen surface with a soft, lint-free cloth. If possible, use cleaning products specifically designed for touchscreens that do not contain abrasive or acidic substances. Doing this will help minimize wear and tear on the screen that can cause it to become less responsive over time. Additionally, you should check for any damages, such as cracks and scratches, that may be present in the glass or plastic coverings of the touchscreen system.

Maintenance of a check-in kiosk

Furthermore, it is essential to routinely test the accuracy and responsiveness of your touchscreen by performing calibration tests, ensuring that all input commands are being registered accurately from the user's end. When checking for problems related to accuracy, pay close attention to how quickly it takes for commands to be registered and whether there is any lag in response time when tapping or swiping across its surface. If any discrepancies are detected during these tests, you may need to repair or replace certain components within the system itself before proceeding with further use.

Lastly, it is important to remember that even though touchscreens are highly resilient devices, they can still suffer from environmental damage if not installed properly. Therefore, make sure you place them in environments where they won't be exposed to extreme temperatures and hazardous materials such as dust and debris, which could potentially lead to the malfunctioning of your touchscreen system over time.

Track and measure

Tracking and measuring the efficiency of a touchscreen check-in kiosk is an important aspect for businesses that use this technology. With the right data, businesses can make informed decisions about their customer experience and optimize their operations accordingly. By tracking visits, wait times, the accuracy of input commands, and other metrics related to kiosk usage, businesses can gain valuable insights into improving their customer experience while increasing operational efficiency.

Follow up with visitors

Following up with visitors after using a touchscreen check-in kiosk is a great way to ensure that their experience was satisfactory and get valuable feedback. This can be done through surveys or feedback forms, allowing businesses to gain insights into improving their customer service and optimizing operations accordingly. By following up with visitors after their visit, businesses can build relationships with them and make sure that all of their needs are met while using the touchscreen check-in system.

Looking to learn more about constructing an interactive touch-screen application? Don't forget to download our complimentary eBook, '10 design principles for building Digital Interactive Experiences.'


Touchscreen check-in kiosks are a great way for businesses to save time, reduce costs and improve the customer experience. By following the tips discussed in this article, such as choosing the right hardware and software, providing training for staff members, maintaining proper cleaning protocols, and tracking performance metrics, you can ensure that your touchscreen check-in system is running optimally. Remember to also follow up with visitors after they have used the system so that you can gain valuable feedback on how it could be improved further. With these steps in place, you should be able to create an efficient touchscreen user interface that meets all of your business needs.

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Chloe Canella
Chloe Canella

As the Head of Digital Marketing at Intuiface, Chloe Canella is committed to helping you reach your goals with Intuiface.

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