Our Support team keeps Intuiface running for you
Included free
Standard Support
Included with every Platform subscription
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Add-on
Premium Support
For mission-critical deployments
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Whether you're launching your first experience on a single display or scaling your latest work across hundreds of screens, our team helps you design, build, and run interactive experiences that perform — and keeps them running once they're live.
⚡Fast time-to-live
🎧Human Support
📈96/100 NPS
🛡️99.9% uptime
Three ways to work with our team — from a focused launch sprint to a year-round expert partnership.
Hit the ground running. Our experts work alongside your team to design, build, and launch v.1 of your experience — typically over just a few weeks. You'll understand every design decision made and feature used, leaving as an expert.
Best for: new customers and projects that need momentum from day one.
Month after month, a recurring session with an Intuiface expert — best practices, design assistance, performance and scaling guidance, hands-on technique walkthroughs, project reviews, and onboarding for new team members. You choose the topic. The ongoing partner that helps your team keep building better, long after launch.
Best for: teams that build regularly and want a steady expert relationship.
Need a hand with something specific? Book time with an Intuiface expert exactly when you need it — advice on how to build, structure, or optimize an experience, with no commitment. As-needed access to the people who know the platform best.
Best for: one-off deep dives and quick expert input without a subscription.
We troubleshoot and resolve technical issues in Composer and Player, fast. Need help designing or building an experience rather than fixing one? That's what our Services team is for — see Coaching & Advisory and Bootstrap above.
Every Intuiface Platform subscription includes access to our Global Support Team — product experts, not just a call center. When something isn't working, we identify and troubleshoot technical issues, provide workarounds and solutions, and feed your feedback straight into our release cycle.
📈96/100 NPS
🛡️99.9% uptime
Mon–Fri, 9am–midnight CET — covering business hours across every major market.
When your deployment can't wait, Premium Support adds speed and priority on top of everything in Standard:
Premium Support is a team fully engaged to keep a working deployment working.
See Pricing & BuyBest for: large rollouts, events, and business-critical installations.
Included free
Included with every Platform subscription
Hover for details
Add-on
For mission-critical deployments
Hover for details