This post was written by
Geoff Bessin

Touchscreen Kiosks: An Innovative Frontier in Customer Service

Touchscreen Kiosks: An Innovative Frontier in Customer Service
Modern touchscreen kiosks using interactive digital signage software are ideal forself-service.

Customer service is often one of the most challenging aspects of running a business. As a result,
the most successful companies invest in a reliable and secure system that can
let them manage queries and customer actions more efficiently and easily. This
is where the touchscreen kiosk can help.

Touchscreen kiosks are among the most
innovative developments that have changed the way you can provide better
service to people. These kiosks are easier to use, making them ideal for
self-service, which can help increase productivity and save a lot of time.
Modern touchscreen kiosks rely on cutting edge software and a sophisticated
touchscreen monitor or tablet to establish communication between users and your
business. This way, it is easier to send and receive information in real-time.

feature a freestanding unit with a cabinet to hold the screen, but you have
the option to use tablets that can be hooked to a table or a cabinet for
security reasons if you want a hip and tech-savvy set up. Either way, you can
count on these touchscreen kiosks to be user-friendly and easy to customize. Thanks
to the touchscreen they don’t require mice or keyboards. Customers can input
commands and their data directly on the screen in a few moments, making this
type of system ideal for a self-service environment.

A mother in-store using an Interactive Kiosk
Self Service Touchscreen Kiosk in Orchestra stores

The touchscreen
kiosk is considered an innovative platform enabling interactive digital sales
experiences for your business. Many users are already used to touchscreen
devices because of smartphones and tablets. They can easily adapt to
touchscreen kiosks as well, which will thoroughly engage them and improve their
receptiveness to your promotion and message.

Touchscreen kiosks
are also not merely for customer service purposes. When designed properly, they
can serve as promotional elements that keep your brand in the minds of your
customers at all times. Customers are on the receiving end of your digitized
content, so with the right design you can tell a very persuasive, memorable story.  

If you are
considering touchscreen kiosks for your business, consider investing in a
high-quality platform like
that lets you create engaging and rich
interactive digital experiences without writing any code. That way, you can be
sure you can easily customize the content that is shown in your touchscreen
kiosk and thus easily and effectively promote your business while providing better
service to your customers.

Geoff Bessin
Geoff Bessin

I'm Chief Evangelist at Intuiface, which means I think about the intersection of digital interactivity with signage and presentations. Pearls of wisdom? Well...

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