This post was written by
Geoff Bessin

Touchscreen Kiosks: An Innovative Frontier in Customer Service

Touchscreen Kiosks: An Innovative Frontier in Customer Service
Modern touchscreen kiosks using interactive digital signage software are ideal forself-service.

Customer service is often one of the most challenging aspects of running a business. As a result, the most successful companies invest in a reliable and secure system that can let them manage queries and customer actions more efficiently and easily. This is where the touchscreen kiosk can help.

Touchscreen kiosks are among the most innovative developments that have changed the way you can provide better service to people. These kiosks are easier to use, making them ideal for self-service, which can help increase productivity and save a lot of time. Modern touchscreen kiosks rely on cutting edge software and a sophisticated touchscreen monitor or tablet to establish communication between users and your business. This way, it is easier to send and receive information in real-time.


There are a variety of tablet mounting options. One could reproduce a kiosk setup through the use of a standalone cabinet to hold the screen in place, but you have the option to deploy freestanding tablets by connecting them to an immovable structure, preventing theft while increasing personalization with a hip and tech-savvy set up. Either way, you can count on these touchscreen kiosks to be user-friendly and easy to customize. Thanks to the touchscreen they don’t require mice or keyboards. Customers can input commands and their data directly on the screen in a few moments, making this type of system ideal for a self-service environment.

A mother in-store using an Interactive Kiosk
Self Service Touchscreen Kiosk in Orchestra stores

The touchscreen kiosk is considered an innovative platform enabling interactive digital sales experiences for your business. Many users are already used to touchscreen devices because of smartphones and tablets. They can easily adapt to touchscreen kiosks as well, which will thoroughly engage them and improve their receptiveness to your promotion and message.

Touchscreen kiosks are also not merely for customer service purposes. When designed properly, they can serve as promotional elements that keep your brand in the minds of your customers at all times. Customers are on the receiving end of your digitized content, so with the right design you can tell a very persuasive, memorable story.  

If you are considering touchscreen kiosks for your business, consider investing in a high-quality platform like that lets you create engaging and rich interactive digital experiences without writing any code. That way, you can be
sure you can easily customize the content that is shown in your touchscreen kiosk and thus easily and effectively promote your business while providing better service to your customers.

Geoff Bessin
Geoff Bessin

I'm Chief Evangelist at Intuiface, which means I think about the intersection of digital interactivity with signage and presentations. Pearls of wisdom? Well...

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The world's premier platform for creating, deploying, measuring, and managing interactive digital experiences without writing one line of code.
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