IN HER OWN WORDS: An Environmental Designer, Valerie Thompson sings her praises of Intuiface

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Project

We are a national health and wellness organization with 14 hospitals, countless provider offices and senior care facilities. I was tasked to turn an empty hallway into a display that would engage visitors, so I decided to tell a visual history of our hospital down the hall. This was our flagship and oldest hospital in our system, so we had pretty extensive history information and artifacts. I had 4 months to curate, design and install the entire display.

Challenge

The plan was to print the history timeline in lots of different pieces and affix them to the wall along with displaying real artifacts. But, after planning for months and gathering all of the copy, the approval process was extremely slow. Because there was so much information, my proofing requests were going unnoticed and time was running out. Plus, printing meant room for error. If we found a typo or missed something important once it was on the wall, there would be time and cost associated with updating it every time… it simply wasn’t feasible. And we were now down to 2 months until ribbon cutting…

I thought, we need something digital. Something I can update even closer to our grand opening so that I could launch now and make corrections or additions later. So I started searching online how to program a touch screen… and that’s when I found Intuiface.

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Solution

I presented it to my boss, and he loved the idea, but we had been burned by salespeople trying to sell touch screen systems/services in the past. Some of them were even fraudulent. He was also hesitant about the time and cost of maintaining it. The previous salesmen were pitching products that only their company could update or would take extensive time to do ourselves. So, I drafted an outline of everything that Intuiface offered, which was very easy as your website’s resources and transparent pricing allowed me to build my case rather quickly. I was able to answer all of my bosses questions and concerns without even having to speak to support.

Now, we were a month and a half out from grand opening and I realized that the next hurdle was going to be learning how to use the program. Even before we purchased, I watched all of the “Getting Started” videos and started to get a grasp of how to use it. I am a graphic designer, and am advanced with using Photoshop. It had some attributes from Photoshop and Powerpoint that helped it to make sense to me, but the thing that drew me in the most was the Excel Spreadsheet Asset. It was perfect for our timeline project b/c I was already using spreadsheets to organize that data.

Running out of time was the convincing factor to move forward with Intuiface. If we didn’t use it, we simply wouldn’t have had our project completed in time. It turned out not to be the only, but the best solution to move forward with. I worked with my Sales Rep, TJ Karns, and we were able to plan for 2 phases, one where I would complete the experiences myself to get us to ribbon cutting, and the next, we would enlist the bootstrap services to create a more sophisticated display with advanced functionality. From watching the tutorial videos and studying Intuiface for a few weeks, I was able to complete 4 touch screen timeline experiences by the deadline, and the ribbon cutting was an extreme success! Immediately after ribbon cutting, we enlisted the services of Paolo Tosolini with Tosolini Productions LLC, and he was my savior from start to finish with the project. We had thorough conversations about what I wanted to see in the final display, and Paolo was able to create a framework for the new design very quickly. Once we tweaked it to be exactly what I was looking for, I was able to create and add graphics to make it blend in with the hallway surroundings where the display is housed.

Result

It was so easy to replicate into the other 3 versions to complete the entire hallway display, and making edits was a snap. I can do so on-site with my laptop or remotely from my office at our headquarters which has been extremely convenient. I also love that I can see what is currently being displayed on any screen in real time, and get email notifications when a screen turns off or on, so that we can stay on top of any glitches.

Lastly, and the best part of all, is that visitors are engaging with the history. From the moment my initial, primitive experience was swapped out for the one Paolo and I created, we saw engagement soar in the analytics. In hospitals, many times people are there dealing with heavy situations. One of our peak times for engagement is around midnight, no doubt when visitors or employees need a break to distract their minds for a moment. We continue to get so much praise and so many compliments… people are amazed!

We are a national health and wellness organization with 14 hospitals, countless provider offices and senior care facilities. This is the first time that we’ve ever used a touch screen experience of this magnitude in any of our facilities, and I’ve already had meetings with others who would like to see additional uses for the program. This takes us into the next level of digital display, and it’s all because of Intuiface’s ease of use and advanced capabilities.

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I want to personally thank you for Intuiface for even existing. It’s an incredible product, perfect for visionaries like myself who can design, but know very little about programming. I can’t say enough about how it has made such a huge impact in our new facility. People walk the hallway, and I’m able to overhear their comments about how impressed they are with the display, and how interesting it is. It has made our history come alive, which was the entire point of creating the exhibit in the first place. We hope to be Intuiface users for years to come! Thank you!