The table below contains an up-to-date list of Subprocessors authorized to process customer data in support of Intuiface services. Intuiface imposes data protection terms with each Subprocessor regarding their security controls and applicable regulations for the protection of personal data.
Description of Processing
Amazon Web Services EMEA SARL
Intuiface services run on top of AWS. This cloud provider hosts the personal data you may choose to include in an Intuiface experience.
Database as a service, on top of AWS
If you use Intuiface Analytics, MongoDB stores data points uploaded - by Intuiface experiences - to the Intuiface Data Hub.
If you use the API Explorer, MongoDB stores your history of API requests.
Functional Software Inc. (Sentry)
Crash reporting and management
Intuiface Player and Composer crashes and service errors are reported and aggregated in Sentry to help Intuiface identify, prioritize and fix issues in Intuiface products.
If you purchase Intuiface licenses or services using a payment card, Stripe stores billing information such as your name, credit card details, and location address. Intuiface only stores the last four digits and expiration date of your payment card.
If you engage with Intuiface Technical Support through our web-hosted support desk, Zendesk stores basic contact information (e.g., name, email address).
If you use Intuiface Technical Support or if you send an email to an Intuiface Sales Rep, Google receives basic contact information (e.g., name, email address) because Intuiface uses Gmail. If you include other personal data in your email (e.g., snippets of database logs, query outputs, etc.), this information is also processed by Google.
Customer Relationship Management
If you create an Intuiface Account, your name, email address, and phone number - as well as any business-related communication you have with us - are stored in SalesForce.
If you create an Intuiface Account, your name and email address are stored in Outreach and used for sending personalized sales-related emails.
If you create an Intuiface Account, your name and email address are used to send periodic marketing-related information about Intuiface, such as our monthly newsletter.
Online status of Intuiface services
If you subscribe to status.intuiface.com, your email address or mobile number will be stored, enabling your receipt of status update notifications by email or SMS.